Absolutely. We are committed to publishing only genuine and sincere reviews to guarantee transparency for your future customers. Each comment is precisely written to accurately describe the service evaluated.
Yes, each mystery shopper account is validated by Gmail and linked to a phone belonging to a real tester.
In this case, we will send you an email to suggest improvements. A new tester will be scheduled or, if you don’t have a physical store, a tester will contact you by phone for a new evaluation at no extra charge.
Yes, we guarantee their longevity.
Yes, you can specify your needs in the “Order notes” section of your request. However, if our testers have difficulty reaching you or if the level of service is not up to scratch, we will inform you by e-mail of our decision and refund your money.
Our testers are based in France, Belgium, Canada and Switzerland. For each mission, we select local testers who also solicit a minimum of 5 relatives for a joint evaluation.
Retailers without a physical store will be contacted by telephone. A specialized tester will evaluate your skills and post a positive review based on the telephone interaction. However, we will never publish false testimonials of services not rendered.